Studentenwerk Leipzig

The loading amount is the amount of money that will be loaded onto your student or mensa card at our checkouts. As soon as your current amount falls below threshold balance and you agree to top up your card, the loading amount (Standard: 10 EUR) will be added. 

• Minimum loading amount: 5.00 EUR
• Maximum loading amount: 50.00 EUR

Please note: Changing your loading amount from the standard loading amount in the card service portal comes into effect 7 days after the first drawn direct debit at the earliest.

The threshold balance is the limit that triggers an AutoLoad request at our checkouts. You are asked if you want to top up and have to agree to it if you want to. The standard threshold balance is 2.00 EUR. After registering, you can change the threshold balance on the service portal at any time.

Topping up your card does only work if you buy something at the checkouts in our student restaurants and cafeterias. The processes “buying transaction” and “topping up” are linked within our point-of-sale system and cannot be separated.

To prevent fraud, topping up via AutoLoad is only possible once per day.

If, after loading money onto your card via AutoLoad, Studentenwerk Leipzig receives a return debit note due to an uncovered bank account, your mensa card will be blocked. Loading money onto your card from an uncovered bank account causes fees for Studentenwerk Leipzig.

Outstanding payments can be paid in the Mensa am Elsterbecken in the foyer room 004, Marschnerstraße 29C. The card will then be unblocked and is usuable for AutoLoad again. It is possible to block the card in case of repeated problems. Please book an appointment in advance via our appointment tool. The card will then be unblocked and can be used for AutoLoad again. It is possible to block a card for AutoLoad via the internet query in case of repeated problems.

An outstanding payment results from the following: If your card is topped up via AutoLoad, the respective amount of money will be drawn from your bank account after three to five work days through direct debit. It may occur that your bank blocks the transfer which causes fees for the return debit note by your bank and the bank Studentenwerk Leipzig has. The outstanding payment breaks down to the amount you wanted to top up and the fees.

It goes without saying that Studentenwerk Leipzig does not save any information like your name, date of birth or adress on your student or mensa card. Drawing conclusions regarding your person or financial conditions is not possible through occupation of your card by a third party.

Connected to your card is your direct debite mandate (SEPA) including bank details and adress, which is needed for loading cash onto your card. Studentenwerk Leipzig does not save any further information electronically. The direct debite mandate (SEPA), including the respective information, is saved according to statutory provisions for a period of at least 14 months calculated from the filing of the last drawn debite note.

In case of loss of the student or mensa card, the card holder is required on their own responsibility to block the card as quickly as possible online on the Service Portal or at the respective issuing office in order to prevent misuse.Studentenwerk Leipzig cannot accept any liability in the event of loss.

The card number must be requested at the same time as the card is blocked. You can use your card number at the counter of the Studentenwerk in the Student Service Centre (SSZ), Goethestraße 3-5 or by email to kartenservice {{ätt}} studentenwerk-leipzig {{punkt}} de to have your remaining credit transferred to a new card or to have it paid out in cash in the Mensa am Elsterbecken in the foyer room 004, Marschnerstr. 29C. 

Before returning a card, the SEPA direct debit mandate must be deactivated on the Card Service Portal.